Terms and conditions of sale

  1. Acceptance of these terms and conditions of sale “General Terms of Sale” (GTS).

These conditions apply to the sale of products by CSG Services on its online store www.viniveritas.ch. As a result, ordering implies the buyer’s full and unqualified acceptance of the terms and conditions.
CSG Services reserves the right to modify GTS. Those posted online at the time of order are applicable.

2. Protection of minors
In accordance with section 42 of the Federal Alcohol Act. The sale of alcohol to minors under the age of 18 is not permitted. Our wines are therefore exclusively reserved for major customers. By ordering the customer declares to be of age and right to order our products.

3. Proof of purchase
Only orders registered by the site as well as those confirmed in writing (mail, email) are proof of the order.

4. Legal information relating to the site / Property rights
The website accessible at www.viniveritas.ch and all related rights is owned by CSG Services. All data on this site is copyrighted (texts, images, graphics, logos, icons, etc.). Any reproduction, even partial, is subject to the owner’s prior permission.
The online offering of www.viniveritas.ch may contain links to other websites that are not managed by CSG Services. CSG Services disclaims any responsibility for their content.

5. Use of personal information
Information collected on the site’s interfaces is required for order processing, payments, loyalty and sales promotion programs. Personal information will never be passed on to third parties and will only be available to CSG Services staff.

6. Ordering and availability of products
Photos, as well as product appraisals, are given only as an indication and have no contractual value. For example, a difference of the colour or presentation of the bottles may result from the quality of the photos or their date of publication.
Only the prices listed on the confirmation of the order are valid.
CSG Services reserves the right to refuse any order from a customer with whom an ongoing dispute would exist.
CSG Services is enforced in ensuring sufficient availability to honour orders. However, in the event of a stock outage, it absolves itself of any liability if it cannot dispose of the goods payment.
All deliveries will be honoured upon receipt of the full payment (including delivery fees) of the order by credit card or transfer. For professional customers, other conditions are reserved and are the subject of an agreement signed by both parties.

7. Payment

The accepted payments are mentioned on www.viniveritas.ch, although CSG Services reserves the right to limit them without any reasons.
If there is an ongoing dispute or a delay in payment CSG Services via its website www.viniveritas.ch reserves the right to stop selling its products to the customer until the dispute is resolved completely and/or until the full payment of the late invoices is paid.

8. Price
Prices are listed on the TTC website in Swiss Francs (CHF) and valid for Switzerland and the Principality of Lichtenstein (excluding delivery costs)
CSG Services reserves the right to change product prices at any time without notice, but undertakes to apply the rate displayed at the time of order.
Any change in the VAT rate or other tax will be passed on to the public price as soon as it comes into force.

9. Promotion
Discounts and promotions are non-cumulative and once the order is finally validated, it is no longer possible to claim a voucher, discounts etc.

10. Delivery terms
Delivery fees depend on the quantity ordered and the location of delivery, as shown on the site.
For example, delivery fees will be charged as follows, but only those shown on the order are applicable:
Up to 10 kg (approximately 1 carton, 6 bottles): CHF 12.-
Up to 20 kg (approximately 2 cartons, 12 bottles): CHF 15.-
Up to 30 kg (approximately 3 cartons, 18 bottles): CHF 20.-
For any other quantity or weight the price will be communicated to you by email.
The order is delivered in its own hands. The goods cannot be placed at the door. If the client does not have the opportunity to be present at the time of delivery, a notice of passage is deposited in his mailbox. With this notice of passage, the customer can request a second invoiced delivery or choose to pick up his order himself, by making an appointment, with CSG Services.
The delivery times indicated on the confirmation of the order are indicative and may differ from those announced.
For orders starting at CHF 300.- (TTC), delivery fees are offered.

11. Retraction
The customer has eight days from the delivery of his order to return the unwanted products in their original packaging without having been used, for exchange or refund, without penalty, except for the return fee which remains the responsibility of the buyer. In all cases, the customer will have to inform CSG Services, in writing, and wait for the CSG Services decision, before returning the goods.
In case of cork taste or other defect, CSG Services refunds the bottles concerned, provided they are returned filled to the full 3/4, with the original cap.

12. Seller’s responsibility
Any apparent defects must be the subject of a written claim within eight days of receipt of the products, with proof. If a product is not complied with, it can be returned after a claim if validated by the seller. The hidden defect guarantee does not cover everything, including any deterioration of conditions on the part of the buyer in connection with improper preservation of the product (temperature, humidity, exposure to light…) or if the object has been lost or damaged during the Transportation.

13. Jurisdiction
These GTS are subject to Swiss law. The legal for is Lausanne.

14. Original text
CSG Services’ terms and conditions for its online sales site www.viniveritas.ch are written in French and translated into Italian and English. In case of contradiction or precision, only the French version is valid.

Renens, October 15th, 2019